• General Information and FAQs

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Opening hours reception:

NOTE: Due to CoVid-19 crisis, opening hours of the reception might be limited without further notice

September-February
8-11 AM

1-4 PM
6-9 PM

March-August
8 AM – 9 PM

Check in: 2 PM
Check out: 11 AM

Late Arrivals

If you are are arriving later than the reception opening hours, you will find your key in an envelop with your name and room number written in it. This envelop will be found inside the post box, just outside the guesthouse door. Your key opens the main door. Please come to the reception the morning after and show some legitimation.

For the transportation,  there is an Airport Shuttle Bus every arrivals and departures. There is no need to book. This costs 75,- NOK per person, cheaper when you buy the 2-way (tur-retur) ticket.

Taxis are also available for around 150-200 NOK.

Additional Information

Amenities

Free wi-fi 
Booking of Activities
Sales of postcards, snacks, beverages and gifts
Rental of private kitchen for groups
Rental of audiovisual equipment for groups
Laundry room (200 NOK)
Housekeeping and linen service on request (inquire before 9 AM at the reception)

Fee for lost key: 300,- NOK

All shower rooms and toilets are marked by Polar Bear/Svalbard signs on the door.

For medical, fire and other emergencies call The Governor of Svalbard’s 24-hour emergency line at 112.

Nybyen

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Self-catering Kitchen
Activity Booking Station
snowmobile activities
coffee room
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Longyearbyen