Practical Information and Frequently Asked Questions

Opening hours of the reception:

September-February
8-11 AM

1-4 PM
6-9 PM

March-August
8 AM – 9 PM

Check in: 2 PM
Check out: 11 AM

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Late Arrivals

If you are are arriving later than the reception opening hours, you will find your key in an envelop with your name and room number written in it. This envelop will be found inside the post box, just outside the guesthouse door. Your key opens the main door. Please come to the reception the morning after and show some legitimization.

For transportation,  there is an Airport Shuttle Bus every arrival and departure. There is no need to book. This costs 100,- NOK per person, cheaper when you buy the 2-way (tur-retur) ticket.

Taxis are also available for around 150-200 NOK.

Frequently Asked Questions:

General

Yes, from 07:30 to 10:00. Breakfast is on the 1st floor, to the left on the way to the coffee room.

The  continental breakfast in buffet includes wheat bread, flat bread, cereals & flakes, different jams, some fruit cuts & juice, ham, eggs, and more. Waffles are also available on selected days.

Bed linens and towels are provided. Just bring toiletries and indoor slippers!

Yes, we offer this service for 150,- NOK per bag (or maximum a machine can take). This includes tumble dry.

Yes, there is a self-catering kitchen located on the 2nd floor, equipped with all necessary equipment. Foods can be put on the refrigerators, but has to be written your name and check-out date, otherwise it will be thrown away when cleaning the fridges. Please make sure to follow the cooking precautionary measures as well.

At Gjestehuset 102, bathrooms, toilets, and all other facilities are shared.

Smoking in the whole building is strictly prohibited. Smoking is allowed outside.

The coffee room can be used/rented as a meeting room, just let us know in advance so we can prepare it for you. The room can accommodate up to 30 people. Projector is provided.

Unfortunately not, but the closest restaurant is just 15 steps away from the hostel, Coal Miners Bar & Grill. (Note: this restaurant is unfortunately closed until further notice)

Yes, for single and twin/double rooms. Max 1 bed/mattress per room. Mattress costs 350,- NOK per night and bed costs 500,- NOK per night. Breakfast, bed linens, and towels included.

Arrival

Yes. For the late arrivals, you will find your key in a white envelop with your name and room number written in it. This envelop will be placed in the postbox outside the door. The key to your room suits the main door. Please come to the reception the morning after and show some legitimization.

If there are no envelops on the post box, this means the reception is open to check you in. :)

There are shuttle buses for every arrivals and departures. There is no need to book. This costs 100,- NOK per person, cheaper when you buy the 2-way (tur-retur) ticket.Taxis are also available for around 150-200 NOK.

The pink-shaded areas on this map are  the safe zones. Take a look. We are at Nybyen, close to nature– glaciers, mountains and wildlife.

To go to the town centre, it is either by walking or getting a taxi.

 
It would take around 25 minutes to walk, depending on the weather and fitness. When the weather is good, it would be very nice to walk, enjoying the peacefulness and beauty of the historical surroundings.

Activities

Booking activities is easy! Use our Activity Calendar and you’ll find all the activities available on your selected dates. It is usually better to book in advance to secure a slot.

 
When already at the hostel, you will find an Activity Booking Station in front of the reception which operates 24/7. If having problems or want to ask recommendations, please do not hesitate to ask the reception.

Most, if not all activities include pick-up. A guide will pick the guests up from different hotels. Upon booking, you will see a pick-up point box, select Gjestehuset 102 and you will be picked up here at the hostel.

There are no activities that aim for Polar Bears. It is illegal to chase or look for them. However, the highest chances of seeing them are through boat  trips during summer and snowmobile tours during winter- they usually stay close in glaciers. Check the trips here.

We have several activities that focus on photography. Please check Photo Safari.

Additional Information

Facilities

Free wi-fi 
Activity Booking Station
Sales of postcards, snacks, beverages, and gifts
Rental of the private kitchen for groups
Rental of audiovisual equipment for groups
Laundry (150NOK)
Housekeeping and new linen service on request (inquire before 9 AM at the reception)

Fee for lost key: 300,- NOK

For medical, fire, and other emergencies call The Governor of Svalbard’s 24-hour emergency line at 112.

See you at Gjestehuset 102!

Activity Booking Station